Bonjour, nous avions rserv le 15 Juillet 2018 pour le 16 Juillet 2018 10H une voiture de location via thrifty pour une dure de 15 jours pour un montant de 443.72 euros que nous devions rcuprer l'aroport de Faro. Nous nous sommes donc rendu le 16 juillet vers 11H dans votre agence et n'ayant pas une carte de crdit mais de dbit l'accs au retrait du vhicule nous t refus bien que nous ayons dj rgl via internet .L'hotesse qui s'est "occup" de nous(dsagrable et aucun effort pour se faire comprendre en franais ou en anglais) nous demandait de rgl la somme de 488.51 Euros en plus si nous voulions avoir la voiture!!!une vritable honte !!! (nous souhaitions louer une voiture pas l'acheter ....)et aucun recourt possible sur place!!!nous nous sommes donc fait prlever la somme de 443.72 pour un vhicule que nous n'avons mme pas pu voir!!! Une vritable arnaque!!!!
It is actually Hertz rental associate.The security deposit for renting a car with them is 1705 and if you want to not have such a huge amount of money blocked for the entire vacation you have to pay full insurance for the rental period ( up to 38 per day).I purchased the full insurance, because my credit card denied such a big amount to be blocked, and when I received the invoice, besides the full insurance also the security deposit was charged on the card I payed online for the car. They guaranteed me that the money for security deposit was a mistake and will be returned the same day (Saturday) but the money were blocked for the entire rental period and still not in my account at the moment of leaving Portugal.
I booked a Thrifty car on the broker website Holiday Autos and then found out this was actually a Hertz car from the Hertz office at the airport. I had to wait one hour-and-a-half to get served at the pick up. The car had no boot luggage cover so it was unsafe to leave anything in the car. I wanted to add a zero excess full insurance policy and they don't offer any insurance policy with an excess under 75 euros. Very bad experience of car hire. I don't recommend.
Lovely staff upgraded us to a Mercedes C-class for free!
Enfin une agence de location srieuse! Merci pour votre professionnalisme
Thrifty Car Rental é Portugal Aluguer de carros com sede em Faro, Faro. Thrifty Car Rental está localizado na Aeroporto de Faro, 8000-901 Montenegro, Faro, Portugal.
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